It occupies an entire floor of a large building in Shinjuku, a bustling district in Tokyo. An enormous travel agency, visited daily by a high volume of customers seeking discount airfares. In spite of the growth of Internet sales, people throng the 100 meters of counters here for the expert help they can get in making their dream voyages come true. For 72 hours we observe a range of customers, from meticulous long-range planners to those who, for whatever reason, simply must depart "tomorrow".

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