Sue Tipton bought the Gungate Hotel in Tamworth, Staffordshire, on impulse because she was looking for a challenge, but the last few years have become a constant struggle and she has been forced to run the business virtually single-handed. Alex Polizzi spends a night to get a feel for what guests encounter and the next day delivers a hard-hitting verdict. Can Sue handle the truth?

The show’s own verdict is on its page.