Series 13

Season 13 · 2021 · 20 episodes

Angela Rippon, Gloria Hunniford and Julia Somerville return with more investigations.

1Episode 1Angela Rippon investigates the green schemes that have fallen foul of the mortgage providers when owners come to sell up. And is crowdfunding a safe bet or a risky investment?
2Episode 2The team investigates the ransom demands being faced by small businesses hit by online hackers. Are social media firms doing enough to help victims?
3Episode 3Gloria Hunniford goes on the trail of some mysterious missing parcels, hearing how precious cargo can end up being sold off at auction instead of safely delivered.
4Episode 4The devoted dog owners who insured their precious pets only to find that it didn’t pay out when disaster struck. And who keeps your lights on when your energy supplier goes bust?
5Episode 5Julia Somerville meets a woman whose act of charity was scuppered when her delivery company lost the parcels she was sending to help others.
6Episode 6When is storm damage really storm damage? The team look at home insurance small print. And the families whose gardens have been fenced off and branded dangerous after terrifying landslides.
7Episode 7Gloria Hunniford meets victims of a scam that starts with a simple message about parcel deliveries before leading people into a terrifyingly plausible confidence trick.
8Episode 8Julia hears about the bewildering sales tactics of cold callers who pursue vulnerable people, and the energy brokers not always offering the best deal.
9Episode 9How damage caused by delivery drivers has left homeowners with broken walls and big bills, and the big-name company whose customer service has left many at their wits’ end.
10Episode 10Julia hears from the learners in lockdown who found self-education more expensive than they had expected, and the online electronics retailer that has left dozens of customers in the lurch.
11Episode 11Gloria Hunniford, Julia Somerville and Angela Rippon hear from a woman battling one of the world's tech giants to regain access to her late husband’s photos and videos.
12Episode 12Angela Rippon, Gloria Hunniford and Julia Somerville investigate the shocking story of a mum whose two-year-old daughter was left fighting for her life after swallowing a toy.
13Episode 13This episode features the residents of one estate who fear they might be charged to access their homes after being told the land in front of their houses is up for sale.
14Episode 14Gloria Hunniford, Julia Somerville and Angela Rippon meet the people who say they have been forking out thousands for subscription services that they did not realise they had signed up to.
15Episode 15The team visit a housing estate in Stoke that is gradually sinking into the ground, with residents fearing they will be left to clear up the mess.
16Episode 16How you can make sure you’re protected from the growing crime of number spoofing, in which scammers fool people into believing they are calling from a genuine bank phone number.
17Episode 17How moving into some new build homes comes with strings attached when it comes to your choice of broadband provider, and how to tell whether a guarantor loan is right for you.
18Episode 18Payment holidays are meant to help out those people in tricky financial situations, so why are some people feeling that taking one out has left them in a worse position than when they started?
19Episode 19How criminals are using popular social media sites to make money by copying other people’s work.
20Episode 20The faulty meters driving some viewers up the wall, and how the home fitness craze, super-charged in lockdown, has become one of the biggest let-downs for some customers.

Episodes