Series 5

Season 5 · 2013 · 20 episodes

Angela Rippon and the team expose some of the rip offs that are costing British consumers.

1Episode 1As the team expose the latest scams designed to trick you out of your money, Angela Rippon tracks down the fraudsters who hacked her email account.
2Episode 2The team tackle costly and unexpected problems viewers have had with their homes, including meeting a couple fighting to regain access to their own property.
3Episode 3The team investigate the daily deals websites that promise huge savings - but do not always deliver what you had bargained for. Plus a house purchase with a twist.
4Episode 4The team look into one of the new breed of companies that promise to sell your home fast by buying it themselves. But is the deal all that it seems?
5Episode 5The team investigate the plumbing company that has left some customers feeling as if they have thrown money down the drain, and solve more problems in Liverpool.
6Episode 6A couple of newlyweds are forced out of their dream home as a precaution. How can people be sure that what they are told about a property is true?
7Episode 7As complaints about the big energy companies continue to grow, one woman says her supplier has left her out of pocket after months of overcharging.
8Episode 8This episode looks at the pothole problem costing UK drivers billions of pounds every year. Who should pay for the damage to cars?
9Episode 9The team investigates why some viewers have been hit with bills they did not expect for hundreds or even thousands of pounds, and offers some advice.
10Episode 10The team meets a family who face losing their home because of a mistake that has meant for six years they have been pursued for somebody else's debt.
11Episode 11The team take a look at the banks' approach to victims of fraud, and try to help viewers who have been stung get their money back. Plus an online shopping scam.
12Episode 12Angela Rippon investigates why homeowners promised cheaper energy have instead been hit with sky-high bills, forcing them to choose between eating or keeping warm.
13Episode 13The team investigates customer service, and puts to the test one of the biggest consumer bugbears of all: how long it takes for big companies to answer a call.
14Episode 14Stories in this episode include a couple whose worldly goods have entirely disappeared after they paid a shipping company to transport them home.
15Episode 15Angela Rippon, Gloria Hunniford and Julia Somerville look at why it is perfectly legal for a company that owes you money to shut down and reopen under a new name.
16Episode 16Julia Somerville, Angela Rippon and Gloria Hunniford meet the people being pursued by one of the biggest names in the business for debts they never took out.
17Episode 17The team meet people who have lost a lot of money thanks to someone else's mistake, including a woman who cannot retrieve cash transferred into the wrong account.
18Episode 18Angela Rippon, Gloria Hunniford and Julia Somerville investigate why cold calling remains one of consumers' biggest bugbears, and reveal a cold calling scam.
19Episode 19Angela Rippon, Gloria Hunniford and Julia Somerville investigate situations where viewers have ended up thousands of pounds out of pocket - in some cases thanks to their own bank.
20Episode 20Gloria Hunniford, Angela Rippon and Julia Somerville investigate problems viewers have had with insurance, including a look at the rising cost of pet insurance.

Episodes