Series 4

Season 4 · 2012 · 28 episodes

Angela Rippon and the team expose some of the rip offs that are costing British consumers.

1Episode 1Gloria Hunniford, Angela Rippon and Julia Somerville return with the series exposing rip-off raw deals and poor service. They test the claims of a cash for gold company.
2Episode 2Gloria Hunniford, Angela Rippon and Julia Somerville meet people angry about being left out of pocket, and investigate a big name high street store letting customers down.
3Episode 3Gloria Hunniford, Angela Rippon and Julia Somerville meet a family devastated by a catch in the small print that could force them out of their home.
4Episode 4Gloria Hunniford, Angela Rippon and Julia Somerville Gloria investigate problems to do with the home. Plus, a woman who is worried that her boiler may not meet current standards.
5Episode 5Gloria Hunniford, Angela Rippon and Julia Somerville meet people fighting to get out of contracts they say are expensive or unfair.
6Episode 6Gloria Hunniford, Angela Rippon and Julia Somerville hear how a heating system in thousands of homes has left some families with unexpectedly high bills.
7Episode 7
8Episode 8Gloria Hunniford, Angela Rippon and Julia Somerville help some residents fighting an annual charge. Plus, the villagers who cannot get a decent broadband connection.
9Episode 9Gloria Hunniford, Angela Rippon and Julia Somerville investigate how an error has made it almost impossible for one couple to sell their home.
10Episode 10Gloria Hunniford, Angela Rippon and Julia Somerville meet a meet a football fan who never received his paid-for tickets. And the company taking advantage of people's dreams.
11Episode 11Gloria Hunniford, Angela Rippon and Julia Somerville investigate complaints about the banks. And more consumer issues are resolved at the Pop-Up Shop.
12Episode 12Gloria Hunniford, Angela Rippon and Julia Somerville look into the companies dealing with mis-sold PPI payments, and reveal how a company was taped lying to prospective customers.
13Episode 13Gloria Hunniford, Angela Rippon and Julia Somerville investigate energy companies, meeting a man who was sent a £7,000 electricity bill for the year. Plus, how to lower bills.
14Episode 14Gloria Hunniford, Angela Rippon and Julia Somerville help a woman forced to pay someone else's loan and explore problems with websites offering bargain deals.
15Episode 15Gloria Hunniford, Angela Rippon and Julia Somerville meet a couple who were bitterly disappointed by a luxury holiday experience. Plus the true value of one store's gift vouchers.
16Episode 16Gloria Hunniford, Angela Rippon and Julia Somerville visit a housing estate where a problem has dragged on for years, and look at the rising cost of parking at train stations.
17Episode 17Gloria Hunniford, Angela Rippon and Julia Somerville ask if online comparison sites really do offer the best deals and investigate the price of being loyal to big companies.
18Episode 18Gloria Hunniford, Angela Rippon and Julia Somerville expose rip-offs, raw deals and poor service.
19Episode 19Gloria Hunniford, Angela Rippon and Julia Somerville reveal how confusion over road signs in a single spot has earned one council hundreds of thousands of pounds.
20Episode 20Gloria Hunniford, Angela Rippon and Julia Somerville meet the woman who learned that she owes her bank more than six times the amount she thought she had borrowed.
21Episode 1 (Evening)Consumer show. The team ask who will end up paying the price for the recent floods, and help a couple whose insurance company refuse to pay out following a fire.
22Episode 2 (Evening)The team investigate complaints about the banks, meeting a woman angry no-one can tell her what has happened to the £25,000 she left in her account.
23Episode 3 (Evening)Consumer show. The team meet the families who were promised cheaper electricity, but who instead have been hit with bills four times higher than they should have been.
24Episode 4 (Evening)Consumer show. The team investigate the companies who have taken hundreds, or even thousands, of pounds from customers but provided absolutely nothing in return.
25Episode 5 (Evening)Consumer show. The team want answers from a company taking hundreds of pounds for flight tickets they haven't supplied, and meet a woman who's ended up losing her identity.
26Episode 6 (Evening)Gloria Hunniford, Angela Rippon and Julia Somerville meet the woman conned out of her bank details. Plus the companies taking advantage of an easy way to make payments.
27Episode 7 (Evening)Gloria Hunniford, Angela Rippon and Julia Somerville test the claims of a cash-for-gold company - how much will they really pay out for unwanted jewellery?
28Episode 8 (Evening)A look at the care home contracts that come with a costly sting in the tail, and how buying a second hand car led to one woman being woken in the middle of the night.

Episodes