Series 17

Season 17 · 2025 · 45 episodes

The Rip Off Britain team is ready to tackle the issues you feel affect you the most.

1Tenants turned my family home into a cannabis farmThe team investigate fake tenants who turned a home into a cannabis farm. And the pet microchipping database that could make it harder to track down your missing furry friend.
2Water bills are going up, but what’s it all being spent on?The team meet residents furious at water bills increasing by 47 per cent. And the energy company that incorrectly charged an 82-year-old nearly £3,000 on her winter bills.
3My conservatory roof shattered, but no-one’s taking responsibilityThe team help one family who narrowly escaped when their conservatory roof shattered and ask who should foot the bill.
4I paid for a smartphone but received a lump of clayThe team help people stuck with paying a monthly contract for smartphones that were never delivered. And the SUV drivers left fearing for their safety when the cars developed a fault.
5Timeshare nightmareThe team help a couple who paid thousands to terminate their timeshare membership. As another suspicious operator offers to help, the team are there to challenge his claims.
6I cancelled my card, but scammers kept spendingThe team investigate the mysterious transactions made via mobile phone payments – even after the customer had cancelled their bank card.
7Brazen car scam caught on cameraThe team expose a shocking trick caught on camera during a private car sale that’s left some drivers thousands of pounds out of pocket.
8Nail glue took my daughter’s skin offThe team investigate the case of a girl who suffered severe burns after using a nail glue she bought online and expose the other products that pose a risk.
9Super-scam cost me nearly £500,000How a grandmother was groomed into cashing in her entire pension. Even her own family and the police couldn’t break the spell.
10Dream holiday left me with gastric infectionThe team investigate the cases of holidaymakers left suffering from debilitating gastric illnesses after a luxury five-star trip to Cape Verde.
11Addicted to shopping appThe team investigate the shopping app that one woman found so addictive, she asked her bank to cancel her cards in order to stop her spending.
12Fire safety upgrades – who should foot the bill?The team take on the case of residents who were billed by their managing agent for fire safety upgrades to their front doors.
13Gift experience voucher left me £200 out of pocketThe team reveal the gift voucher blunders that left one customer with only two theme park tickets for her family of six.
14Scammer posed as my mum – while she sat next to meHow a scammer took over one woman’s WhatsApp account in a bid to defraud her friends and family.
15Luxury resort turned out to be a building siteThe team investigate the cases of holidaymakers who say their relaxing breaks were ruined by noisy building work.
16New home knotweed no-one told us aboutThe team investigate who is responsible for the costly surprise of knotweed facing one couple when they bought their dream home.
17£1,000 to send a parcelHow sending a parcel cost one man more than £1,000 because the courier said he got the measurements wrong.
18I had to do the maths to prove my energy company wrongThe team investigate who is responsible for the mystery cracks in laptop screens that left a trail of angry customers.
19I took out a family trust to protect my kids, but now I regret itThe families unravelling the family trusts set up decades ago to protect an inheritance, but which are now proving complex and costly.
20My holiday was cancelled at hotel check-inThe team investigate the cases of holidaymakers left stranded when their travel company went bust, even though it appeared to be ATOL-protected.
21Insurer says I’m wrong about having cancerThe team investigate the life insurance policies that have left some customers in the lurch, including the woman whose insurer doesn’t accept she has cancer.
22Broadband firm has trapped my car with a telegraph poleThe team take on the case of the homeowner who claims a broadband company installed a new telegraph pole without warning, which left their car stuck in the lane behind their home.
23The Scottish lodge I invested in didn’t existThe investment scheme that went wrong, after nearly 200 victims believed they were buying a holiday lodge connected to a well-known brand.
24Excluded from cheap energy tariffs because of where I liveThe team take on the case of electric vehicle drivers who say their energy provider couldn’t connect them to the best tariffs because of where they live.
25Our holiday was not as advertisedThe team investigate the cases of holidaymakers who say the reality of their trips was far from what was advertised by the travel company.
26Scammers used our street to open fake accountsIn the first of five special episodes for BBC Scam Safe week, the team investigate the fake bank accounts all registered in one Cheshire street.
27AI romance scammer broke my heartIn another special episode for BBC Scam Safe week, the team hear the incredible story of one Edinburgh woman left devastated when an online romance turned out to be a scam.
28Help! Is my online job a scam?A viewer contacts the team after suspecting the online task work he’s been completing could be a scam.
29I was part of the world’s largest scamA victim of a huge international investment scam network meets one of the investigative journalists who uncovered it.
30Fake Michael Jackson brought bailiffs to my doorA man whose home address is hijacked by a fraudster using the name Michael Jackson receives traffic fines and a visit from a bailiff but says the authorities won’t help.
31Banned from 500 shops by facial recognitionThe team investigate the use of facial recognition software on Britain's high streets after a woman from Salford is falsely identified as a toilet roll thief.
32The banned online pet store still taking your moneyThe team sniffs out the truth about the glossy online pet store selling treats for dogs, which despite been banned from trading is still taking pet owners’ money
33I’m blind - but my bank sends letters I can’t readThe team reveal shocking failings at a high street bank after it sent crucial communications to a blind customer by letter.
34Roof repair rogues took aim at our homesThe team visit a Portsmouth suburb that has been repeatedly targeted by doorstep cold callers trying to charge thousands of pounds for roof repair jobs that simply weren’t needed.
35Slimed by sludge pipe leak during our dream cruiseA couple from the Wirral say their dream cruise holiday was ruined when a leaky pipe above their cabin covered them in foul-smelling liquidised food waste.
36Elvis event left me all shook upThe team takes on the case of an Elvis superfan who says an immersive experience with the 'King' was far from what was advertised.
37Owed thousands by my energy companyThe team investigate the case of the energy company that still refused to pay back £3,000 to its customer despite two ombudsman rulings in his favour.
38I won in court – but I’m still out of pocketThe team investigates why court rulings aren’t being enforced against the businesses that owe their customers money – and what can be done about it.
39Next door up in flames - but I had to payThe team investigate why an insurance company declined a no-fault claim after a fire spread from the house next door.
40Four-day delay, but my airline won’t payA couple who planned a holiday to Honolulu say their four-day stop-off in Las Vegas was wiped out by a series of flight cancellations and delays.
41Careless courier driver destroyed my garden wallWhen a woman’s garden wall is flattened and a couple’s camper van is wrecked by careless delivery drivers, the team find out why the courier companies involved might not help put things right.
42Van seized after fake debt rulingThe team in Salford investigate how it was possible for a company to invent fake debts against other businesses, take their directors to court and have legal judgements rubber-stamped against them.
43Blaze repair delays ruined our homeA couple from Dorset say their beloved home has been wrecked by water damage after a series of delays to their insurance claim and building work.
44The five-year wait to return to my homeResidents of an apartment block in Oldham who were forced to leave their flats following the issue of a fire safety notice are desperate to go home after being barred from returning for five years.
45Holiday hotel blaze left me fearing for my lifeThe team hear from holidaymakers caught up in a major hotel fire in Turkey, who say their travel company hasn’t done enough – and won’t accept responsibility.

Episodes